Telekom Cloud CC

T-Systems' cloud-based contact centre service provides you and your company with a high level of customer service, combining the benefits of Artificial Intelligence (AI), IoT and the cloud. Reach the future of customer service with our service that provides an efficient solution without investment, on a monthly fee basis.

Product description

Telekom Cloud CC Contact Center service from the cloud

Customer satisfaction? - More important than ever

Ensure a high level of customer service and take advantage of the benefits of cloud infrastructure, artificial intelligence (AI) and IoT (Internet of Things) with T-Systems Contact Center solution. Reach the future of customer service with our service, which provides an efficient solution without investment, on a monthly fee basis.

Satisfied employees = outstanding customer experience

Dedicated employees supported by the right, effective systems have a direct and positive impact on customer experience. This is what Telekom Cloud CC delivers for you and your business: successful and efficient customer service with a positive customer experience, and a pleasant working environment for the employees who serve your customers.

Free customer contact management - voice, video, chat, messaging from one hand

Telekom Cloud CC service provides a communication channel for contacting customers according to their needs and convenience. Customers can contact customer service by phone, video call, chat or even email, allowing freedom of choice. The Telekom Cloud CC service combines the expertise of customer service agents, the benefits and support of the Contact Center, and insight into customer history through system integration.

AI solutions for customer service

Telekom Cloud CC perfectly combines the benefits of artificial intelligence and human resources. It can automate all the non-human-intensive workflows that are routine tasks in the daily lives of workers. This improves efficiency and speed, and makes it easier to focus the personal involvement of administrators on the cases where it is really needed.

If you are interested, please contact us at instantCC@t-systems.hu or get in touch with your contact person!

Partners

Our partner in this service is Avaya Inc. communications company.

Our Telekom Cloud CC cloud-based Contact Center solution provides outstanding support for your company's customer service and customer contact staff.

Satisfied employees - outstanding customer experience

In addition to customer satisfaction, the satisfaction of contact centre staff is of paramount importance in customer service. Engaged employees supported by the right, effective systems have a direct and positive impact on the customer experience. Telekom Cloud CC delivers this for you and your business: successful and efficient customer service with a positive customer experience, and a pleasant working environment for the employees who serve your customers.

Contact Center from the cloud

Our Telekom Cloud CC service provides everything a modern company needs from the cloud, with a focus on the customer experience. With cloud infrastructure, resources can be planned and flexibly configured according to business objectives, customer headcount and the capabilities of the associated business systems.

The Telekom Cloud CC service allows the IT support area to focus on business needs instead of the operation and day-to-day problems of physical systems, and to meet the needs of internal customer service, thus ensuring satisfied internal customers.

Partners

Our partner in this service is Avaya Inc. communications company.