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One.Connectivity

Wizz Air digitalisation 2022 - flight ready for take-off

Wizz Air and T-Systems' jointly operated flight into the world of digital customer experience

{{'2022-03-10' | formatDate}}

Iván Fehér

Industry

Transport

Services

One.Connectivity

A very important finding for the 2020s is that a positive digital customer experience (DXP) is one of the most important measures of success. The Electronic Flight Book that T-Systems has implemented at Wizz Air carries a positive message across the entire airline verticum.

Background - lack of up-to-date data

Few people know that the pilots' working day starts in the so-called "briefing room", where they used to print out the 6 kilograms of paperwork for each flight and take it with them on each flight. Imagine several lexicon-sized A4 sheets of paper, from the technical description of the aircraft in question, through the weather forecast for that day, to the flight plan. All of these together made up the flight manual, which totalled 6 million pages a year and produced 400 tonnes of carbon dioxide emissions. Not to mention the fact that this information was up to date at the time of printing, - if you only think about the weather change in a 3-hour window, you can see how out of date this paper-based data was.

Challenge- the digitisation of aircraft manuals

The project aims to digitise the manuals of the Airbus aircraft in Wizz Air's fleet, which will both replace paper-based documents and give pilots faster access to information on aircraft operations, which will be available in a uniform, searchable and organised way on the new tools.

What seems like a simple task actually requires state-of-the-art technology. This time, too, we have tried to provide the best solution for Wizz Air's specific needs.

Benefits - up-to-date content, accessible from anywhere

The Electronic Flight Record (EFB) project is a modern business solution that will put Wizz Air among the successful airlines of the future. We know that it is at the forefront of upgrading its fleet and opening new logistics centres, and the introduction of EFB may seem like a small step in comparison, but in the long term this smart project has a very important impact.
Pilots love the new tool and even more the latest content available in every country, at every airport. They keep their iPad with them at all times for personal use and can study the details of their next flight at times they never had the chance to before: at home or on the way to the airport. The smart device offers many more possibilities. If an incident occurs during the journey, the online reporting system makes it easy to record it, training materials and data on around 1,000 destinations can be found on the tablet.

Successful solution

The business solution is based on 3 pillars:

1. Mobile data service

In terms of data provision, it is essential for Wizz Air's operations to develop flexible arrangements that fit in with the international and constantly moving activity in which the pilots who fly the flights carry out their work. In order to fully meet this requirement, T-Systems, in partnership with Magyar Telekom, has proposed a pool-type data package (world green APN), instead of the traditional zone-based data package, with the main advantage that any device anywhere in the world can retrieve data from it. This allows aircraft operators to use their devices in a stable way even on different networks in different countries. Of course, the amount of data included in the monthly fee can be extended, so that the contract allows for the purchase of additional pools of data.

2. Asset management

In addition to secure data provision, it is important to implement and operate a Mobile Device Management (MDM) system that provides high standard help to ensure proper data protection and centrally supports the devices that store the data. As part of the service, Wizz Air not only acquired software licenses, but T-Systems will also operate the software package for three years.

3. iPad tablets

Last but not least, our company also won the tender for the supply of devices, which is not only a high-value device sale, but also a major reference for the supply of iPads. Together with Magyar Telekom, T-Systems is able to provide a remote management system (DEP) for Apple devices that allows remote support. During the project, the partner company provided Wizz Air with 1,500 iPad tablets, which will also be technically supported by the company for a further three years.

In summary: State-of-the-art technology and a global telecommunications solution, all in one smart device.